Whether you are dealing with the “client from hell” yourself or one of your team members are, there are times you just have to cut your losses and move on. It’s an easy decision when a client becomes verbally abusive, no one needs to put up with that - ever. However, sometimes it is a grey area and you aren’t sure if you should continue. I believe, a balance has to be achieved between making money and [...]
7 Tips for a Strong Q4 Finish
7 Tips for a Strong Q4 Finish The fourth quarter is upon us, and for many of us, that entails stress. Q4 is our last opportunity to achieve the goals we set for the year both personally and from a business perspective. If you are falling short of those expectations it can be overwhelming to […]
4 Tips for Bouncing Back From Failure
4 Tips for Bouncing Back From Failure Top performers all over the world will tell you they don’t always perform at the best of their abilities. After all, we’re only human. The difference between the top producers and the average real estate agent is their ability to bounce back from failure and return with the […]
Why Your First Impression is Critical for Real Estate Success
Why Your First Impression is Critical for Real Estate Success A prospect will make a decision about working with you within 2 seconds of meeting you. So it’s safe to say that your first impression must be flawless if you want to successfully convert most leads into sales. In real estate and in business your […]
6 Ways To Generate More Sales in Real Estate By Developing Meaningful Relationships
6 Ways To Generate More Sales in Real Estate By Developing Meaningful Relationships I’m going to let you in on a secret… real estate is a relationship business. Of course you already know this. The foundation of a successful real estate team and a real estate business is created through the meaningful relationships a REALTOR® […]
Managing Expectations in Your Real Estate Business
Managing Expectations in Your Real Estate Business Expectations are visions of a future outcome, constructed in our subconscious and generally unstated. We have preconceived expectations of restaurant meals, movies, vacations, customer service and our overall success. We often don’t realize we even had expectations until we are either happily surprised or sadly disappointed. Managing expectations […]
Receive Outstanding Customer Reviews In 4 Easy Ways
Receive Outstanding Customer Reviews In 4 Easy Ways We are often encouraged not to care what other people’s opinions of ourselves are, but when it comes to your business that couldn’t be more wrong. Customer reviews can be both good and bad for business, but a scathing online review of your services could have some […]
Lead Management for REALTORS®
Lead Management for REALTORS® All the marketing in the world will be for nothing unless you have a Customer Relationship Management tool working to take advantage of marketing leads. A CRM must be specifically designed to meet the needs of your business and make lead management for REALTORS® easy to quickly access and identify the […]
Showing Thanks To Clients And Employees
More often than not, it is the simple things in life that have the most impact. While our world seems to be getting more and more complicated and technology appears to advance almost hourly, industry leading companies have figured out a simple – even old-fashioned- technique for fostering repeat business, securing referrals and ensuring employee […]
Excelling Through Customer Service
As a successful entrepreneur it goes without saying that you have excelled at great customer service to your clients throughout your career – it has gotten you where you are today – but is that really enough in the new competitive marketplace? Research and customer surveys all say “no”. Great customer service is no longer […]